Refund Policy

Artha.com is a marketplace made up of small business owners in small towns across the country. Each shop owner is responsible for their own policies regarding refunds, exchanges, and returns. Restocking fees will be determined by individual shops based on their policies. Individual policies will vary from shop to shop.

If a shop owner does not have a return policy, Artha’s return policy will take precedent.

Artha.com will process returns and exchanges through our RMA process. Merchants have three days to ship (taking weekend into account). In-house pick up will have only store refund for buyers.

Customers (Buyers) who selected shipping options will get a refund back to their credit cards. Disputes are resolved through RMA and or refunds.

Customers (Buyers) have 7 days from the receipt of a package to process the RMA. Once a product is shipped tracking numbers are provided to buyers electronically along with alerts on a real-time basis.

If RMA is logged, then payment to sellers is on hold with Artha Escrow account, once a dispute is resolved either by replenishing the goods or services by sellers the seller's payment is released. Otherwise based on customer (buyer) request a refund is provided back to their account, subject to meeting the return deadline dates and RMA filing procedure.

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